Refund Policy

At Wexphones.com, we are committed to providing our customers with the best possible shopping experience. We understand that sometimes, despite our best efforts, a product may not meet your expectations or may arrive damaged. That’s why we offer a comprehensive refund policy to protect your purchase.

Returns and Refunds

If you are not satisfied with your purchase from Wexphones.com, you may return it within 14 days of receiving it for a full refund. Please note that we cannot accept returns for products that have been used or damaged, unless they are defective or faulty.

To initiate a return, please contact our customer service team at support@wexphones.com. Our team will provide you with instructions on how to return the product, including a return shipping label.

Once we receive the returned product, we will inspect it to ensure it meets our return policy requirements. If everything is in order, we will issue a full refund to your original payment method within 5-7 business days.

Damaged or Defective Products

If your product arrives damaged or defective, please contact our customer service team at support@wexphones.com within 7 days of receiving it. We will work with you to arrange a return or exchange, and we will cover all shipping costs.

Cancellation Policy

If you need to cancel an order, please contact our customer service team as soon as possible at support@wexphones.com. We will do our best to cancel the order before it ships, but we cannot guarantee that we will be able to do so.

If the order has already shipped, you may return it for a refund in accordance with our return policy.

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at support@wexphones.com. We are here to help and want to ensure that you are completely satisfied with your purchase from Wexphones.com.